We always hope that products acquired on our website will be perfectly suitable for You, and help You feel good at work, as well as enrich Your looks. But if it happens to be otherwise- always feel free to return or exchange what You have purchased.
Within 20 days after purchasing You can :
1. Exchange the product to the same product of different size- this is done free of charge.
2. Return the product.
* On return You must provide the receipt/cheque (Invoice) and return form with the parcel. Otherwise the parcel will not be recognised and we will not be able to return You the money.
We strongly recommend sending goods with registered post, so that You can track and trace. We do not take any responsibility for goods sent via unregistered post.
Address for returning goods is:
Kaunas, LT – 47184
Please note! Delivery charges are not returned to the customer. Buyers are responsible for return shipping costs.
After receiving the goods, the money is returned within 2-14 working days.
Returned goods have to be in original package, not harmed or damaged, not used (perfumed, stained with powder clothes are treated as unproper for return), packed fully as received, with original labels, and packing plastic etc. Every product has to be put in the same original bag as received. *
*If the returned goods do not meet these requirements, it will be returned back to the customer and the money will not be returned.
Gift coupon bought at “Austilis” online shop cannot be exchanged to money.