We always hope that products acquired on our website will perfectly suit you and help You feel good at work. But if it happens to be otherwise- always feel free to return what You have purchased.
Within 14 working days after purchasing You can :
1. Return the product.
* On return You must provide the receipt/cheque (Invoice) and return form with the parcel. Otherwise the parcel will not be recognised and we will not be able to return You the money.
GOODS RETURN / REFUND FORM
We strongly recommend sending goods with registered post or courier, so that You can track and trace. Also we recommend to inform us about the comming shipments from not EU countries if it is needed customs clearance. We do not take any responsibility for goods sent via unregistered post.
Address for returning goods is:
UAB “Austilis”
Raudondvario pl.91
Kaunas, LT – 47184
Lithuania
Telephone nr. +37067291935
You also can send it by Omniva parcel mashine – Omniva Rimi Raudondvario pl. 94B, Kaunas, Lithuania.
Please note! Delivery charges are not returned to the customer. Buyers are responsible for return shipping costs.
After receiving the goods, the money is returned within 2-14 working days.
Returned goods have to be in original package, not harmed or damaged, not used (perfumed, stained with powder clothes are treated as unproper for return), packed fully as received, with original labels, and packing plastic etc. Every product has to be put in the same original bag as received. *
*If the returned goods do not meet these requirements, it will be returned back to the customer and the money will not be returned.
Gift coupon bought at “Austilis” online shop cannot be exchanged to money.